FAQ

We check all our watches before we pack and deliver it out of Singapore. However, we understand that some issues may arise over time, and we want you to be assured.

What is the warranty like?

We provide a 1-year warranty for all our watches unless otherwise stated. The warranty includes the internal components of the watch, but excludes parts that are subject to external wear and tear. For example and not exclusive to:

• worn straps
• scratches on watch case
• cracked screen/LCD
• flat battery

The warranty also do not cover damage due to negligence. For example and not exclusive to:

• water damage due to improper usage
• failure due to to impact

What should I do if I want to claim a warranty?

If your watch arrived in an unsatisfactory condition and/or the watch encounters issues under normal usage, we will replace your watch, with delivery cost to be absorbed by us. 

However, we would also require you to return the defective watch and you can send it back by normal post back to us. Please contact us here and we will walk you through the process. 

Where do you ship from? 

We ship your watch from Singapore, and our courier partner will utilize the best and fastest way to get your watch to you!

How will my watch be packed?

We pack each watch in an individual box with foam insert to cushion against any bumps and knocks while it is in transit to you. In addition, we also use a bubble envelope on the outside for an additional layer of security. 

Do I still need to pay for taxes and duties at my local custom? 

All taxes are calculated upfront at check out, and you shouldn't need to pay your local custom office. In the event you are asked to, please do check with them what you are paying for. This includes customers from the US as well!

I'm interested to resell your watches! How do I go about it?

Write to us to find out more! 

I am interested to make a bulk purchase for my friends! Is there a bulk discount?

Well, that depends on how many pieces you are referring to in 'bulk'. But if you have any questions, do reach out to us and we will get back to you as soon as we can!

Where are the watches made?

All of our current and future designs are all done here in Singapore. We have various suppliers in different countries providing different components that are assembled. Ultimately, here in Singapore, each pieces is checked before they are packed and shipped!